Refund and Cancellation Policy

Last updated 3 October 2026

Cancelling

You can cancel a paid plan at any time from your dashboard or by emailing support@getshellway.com. Your plan stays active until the end of the period you have already paid for, and you will not be charged again.

Refunds

• If you are not satisfied with your first payment for a plan, email us within 7 days of that payment for a full refund.
• Renewal payments are not refunded, except where the Service was unavailable for a significant part of the period or you were charged in error.
• Duplicate or mistaken charges are always refunded in full.

How refunds are paid

Approved refunds are sent to the original payment method through Razorpay within 5 to 7 working days. Your bank may take a few more days to show the amount.

Contact

Sandeep Kumar Saini, 04, Bansiwala Rajputi Showroom, Purani Sabji Mandi, Near Anil Tea Point, Main Market, Kotputli, District Jaipur, Rajasthan 303108, India. Email: support@getshellway.com